![]() If an order for a wooden swing set has already shipped, we may be able to have it rerouted back to our warehouse, but the customer will only be refunded the total amount of the order minus shipping fees incurred by WillyGoat and a restocking fee of 10% of the total order amount. Two hours after an order is placed with a credit card or PayPal, you may be subject to a fee of 3.5% of your total order amount to cover transaction fees as well as any restocking and shipping fees outlined before, which will be deducted from your refund amount. Orders cancelled within 2 hours of being placed will not be subject to any fees. ![]() Please request a cancellation email if you’re canceling over a phone call. Orders may be canceled by email or voicemail, but an order is not considered canceled until a cancellation confirmation email is sent. If you would like to cancel your order, please call us at (888) 920-4628 or email us at as quickly as possible with your concern. In all cases, refunds may take up to 2-3 business days to process. Please call us at (888) 920-4628 or email us at with any questions about this policy - we are happy to clarify.ĭue to the high shipping costs of most WillyGoat products, actual shipping costs incurred by WillyGoat may be deducted from your refund, regardless of the shipping amount the customer paid. It is important that you read and follow the Refund Policy if you would like to receive a refund. The Refund Policy below is only intended to communicate when and how a customer is entitled to a refund. WillyGoat is committed to providing fast and efficient service, but there may be instances when our customers would like to return or cancel their order or are eligible for a refund. If you are unsure of what to do please feel free to contact us while the driver is there at 1-86.WillyGoat Refund Policy: Our Commitment to Customer Service: A signature on a clean bill of lading tells the freight company that the merchandise has arrived in perfect condition, and releases them of liability for damage. It is critical that the driver makes a notation of any damage on the bill of lading before you sign for it. If a package has damage that appears to go all the way through to the product, attempt to determine if this is the case. ***Please carefully read the following instructions for accepting delivery of a freight shipment***Īs the product is off loaded from the truck immediately begin inspecting the boxes for visible signs of damage. The customer may choose to contact the freight company ahead of time at the phone number provided in the email, to set up the appointment. When the item has reached the customer’s local freight terminal they will be contacted at the phone number provided during checkout, to set up the delivery appointment. The customer will receive and email with tracking information once the item has left the warehouse. The customer will be held responsible for these charges.įreight shipments require an appointment to receive the delivery. The freight company may offer a third party service with a smaller truck, but the customer would be responsible for any additional fees.Īny additional services, such as redelivery due to refusing to offload the freight or missing the appointment, inside delivery, or address changes are not included with free shipping.
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